Technical FAQ

Technical FAQ

Q: How do I recover my member name and/or password?

Please send a note with your name and company name to password@spillcenter.com. A Spill Center representative will contact you immediately.

Q: How do I change my account information (i.e. Login information, etc.)?

Please send a note with your name, company name and requested changes to accountinfo@spillcenter.com or call (978) 568-1922 X227.

Q: Which browsers does Spill Center.com support?

Spill Center.com is optimized for Microsoft Internet Explorer Version 4.x or higher, and Netscape Navigator Version 4.x and higher. Spill Center.com relies upon certain features (JavaScript, Cookies, etc.) to improve the user experience. If your browser does not support these features, or you have them turned off, you will occasionally have a less-than-optimum experience.

Q: What are the minimum system (hardware/software) requirements for using Spill Center.com?

Spill Center.com will work satisfactorily on any system that supports Netscape or Microsoft Internet Explorer.

Q: What can I do to increase the speed with which I access your site?

Spill Center.com’s pages are designed to be efficient in transfer, and most pages should completely load in 20 seconds or less. However, you can improve the performance of Spill Center.com (and most other Web sites) by enabling caching of temporary Internet files in your browser (see your browser’s Help pages or manual for more information).

Q: What are cookies and are they used on Spill Center.com?

Spill Center.com uses cookies for several purposes: to identify returning customers, and to maintain certain information during an ongoing session. By refusing or turning off cookies, you may be unable to take advantage of some Spill Center.com features.

Q. How do I make Spill Center.com my start up page?

In Firefox:
1. Open the page that you want to use as your home page.
2. From the Edit menu, choose Preferences.
3. Click the Navigator category.
4. Click Use Current Page to select the current page as your home page.

In Internet Explorer:
1. Go to the page you want to appear when you first start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the General tab.
4. In the Home Page area, click Use Current.

Be Prepared

Be Prepared

Create customized response and communication plans based on your company’s specific activities, materials and locations.

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Get Help Now

Get Help Now

Spill Center maintains an extensive database of response resources, cleanup contractors and transportation and disposal services.

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Expert Advice

Expert Advice

Whether you fill out a form online or work over the phone, thorough documentation helps keep your company in a legally defensible position.

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Special Programs

Special Programs

For-hire contractors register with Spill Center for free. There is no charge for the response contractor and Spill Center receives no remuneration of any kind from the providers.

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