Liberty International Underwriters Leverages Spill Center Resources

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Liberty International Underwriters (LIU), part of Liberty Mutual Insurance, has teamed up with Spill Centerâ„¢ to offer its environmental policyholders a new program, Liberty One Timely Accident Preparedness (TAP). It is designed to improve a company’s readiness to respond quickly and efficiently to pollution events and environmental releases requiring cleanup and reporting.

Liberty One TAP marks the first time that Spill Center will offer its online tool as a customer-facing mobile app, giving LIU customers immediate, direct access to response and reporting tools. Whether in the office or out in the field, LIU’s customers can control activation of their emergency response plan, create and manage internal alert and communication systems, and identify the local incident reporting requirements.

“Spill Center’s services provide LIU’s customers with real-time communication and response capabilities, including access to our 24/7 call center that ensures adequate response is available anytime, anywhere – even at night and during weekends and holidays,” said Tom Moses, Spill Center president.

“When LIU’s customers use our app, we immediately know who they are and where they are, and we can quickly deploy spill response and reporting resources to support them. A unique aspect of the app is a mobile dashboard that is customized to each customer’s business and is used to distribute alerts and interface with LIU’s in-house team.”

Spill Center, a North American leader in environmental claims management and spill support, has been expanding its client base in the insurance industry in recent years. Other new insurance companies joining the program include Chubb Global and Berkley Custom Insurance. Zurich North America has been leveraging the resources and expertise of Spill Center to help its customers reduce costs and mitigate potential liability following environmental releases of dangerous materials since 2009, Moses reports.

Spill Center provides support after environmental spills requiring cleanup and reporting as follows:

  • Assess the spill and determine appropriate response
  • Provide assistance finding cleanup contractors
  • Coordinate with contractors and authorities at scene
  • Complete all required spill reports by phone and written
  • Manage legal disposal of contaminated materials

“Insurers register with Spill Center to offer added value to their customers in the areas of spill response and regulatory reporting. Our program enables them to avoid any delays in getting assistance after environmental releases,” related Moses, a former U.S. EPA toxicologist who holds a law degree and a certificate in hazardous materials control and emergency response. All activities completed on behalf of clients are documented and can be used to defend against third-party liability claims, he notes.

For more information about Spill Center’s services, visit the integrated website at or call Tom Moses directly at 978-568-1922, x222. E-mail him at