FAQ

FAQ

Q: What is Spill Center?
Spill Center is a 24-hour emergency resource dedicated to reducing environmental liability for companies that become spill generators. With a single call or visit to the Spill Center Website, www.spillcenter.com, spill generators can find cleanup contractors, complete all required regulatory reports and document incidents. Spill Center provides immediate spill management and required documentation, comprehensive regulatory expertise, clean-up contractor referral, invoice auditing and a proven method designed to place the spill generator in a legally defensible position — all in a low-cost way proven to control costs and limit liability.

As the leading and most trusted Environmental Claims Management Company in North America, Spill Center helps fixed-facilities, shippers, transporters, chemical companies and insurers control costs and limit liability arising from accidental releases of HAZMAT, diesel fuel and other regulated materials. Our expertise includes:

  • Environmental regulatory compliance
  • Emergency spill response management and documentation
  • Claims resolution, negotiation and settlement

Q: Where is Spill Center located and how can I contact them?

Spill Center’s state-of-the-art facility is located in Hudson, MA and is open 24 hours per day, 365 day per year.

You can contact us at:

Spill Center
22 Kane Industrial Drive
Hudson, MA 01749
Phone: (978) 568-1922
Fax: (978) 568-1945
Email: info@spillcenter.com

Spill Center’s Web site is located at www.spillcenter.com.

Q: Who is on the Spill Center Team? 

Heading the team is Tom Moses, president of Spill Center and a recognized authority on environmental spills and regulatory issues. He received his law degree in 1986 and is a former U.S. EPA toxicologist. He holds a certificate in Hazardous Materials Control and Emergency Response from the Georgia Institute of Technology and has served as secretary of the Commercial Vehicle Alliance Security Committee and as a panel chair for the National Academies’ Transportation Research Board.

Mr. Moses, believes that no single spill generator will ever have enough spills to get good at managing them. Spill Center deals with environmental releases every day. We have developed highly efficient systems for spill response, documentation and reporting as well as nationwide cleanup contractor referrals and disposal resources.

Spill Center’s team includes legal, technical and environmental specialists who are experience in regulatory reporting, spill cleanup coordination, documentation of compliance activities database maintenance and auditing of contractor and emergency responder invoices.

Q: How Can Spill Center Make a Difference for My Company? 

Spill Center develops customized spill contingency plans for each of its client subscribers, tailoring it to meet the client’s specific needs. When a spill occurs – day or night – a single, toll-free phone call or visit to Spill Center’s Web site at www.spillcenter.com will activate the plan. Once Spill Center’s professionally trained staff have received notice of a spill, they spring into action helping to contain cleanup costs and limit the spill generator’s liability.

Highly trained Spill Center personnel complete all of the required written and telephone reporting communications using Spill Center’s proprietary environmental claims reporting, tracking and documentation system. Spill Center ensures their client that spills will be handled in a timely, efficient and correct manner to avoid fines, inflated claims and high remediation costs.

Spill Center’s cleanup contractor database contains more than 3,000 qualified contractors throughout North America. Each contractor is equipped to quickly respond to spills thereby minimizing costs. Spill Center also establishes the necessary documentation trail to place the spill generator in a legally defensible position.

Spill Center uses automated systems to track incidents, produce routine reports and generate root cause and analysis data to help our client subscribers identify conditions and trends that can be corrected to improve safety.

Spill Center subscribers range from large LTL fleets and private carriers to leasing companies, chemical companies and insurers.

Q: How Does Spill Center Charge for Its Services?

Spill Center charges hourly for work performed at their client subscriber direction. Two ounces or two thousand gallons, Spill Center is always working for their clients. Spill Center’s customized spill contingency plans are available as part of an annual subscription or can be billed on an hourly basis -its always client’s choice.

Deciding to control costs and protect your company is the first step.

Clients use Spill Center to control costs and avoid the pitfalls of non-compliance. Spill Center develops customized spill contingency plans for private fleets, for-hire carriers, truck leasing companies and chemical and insurance companies. A single toll-free call or visit to Spill Center’s Web site, www.spillcenter.com, is all that is needed to activate a client’s contingency plan. Spill Center’s contingency plans help to limit cleanup costs and liability. To obtain a customized contingency plan please e-mail Spill Center at contingency@spillcenter.com or visit us at on the Web at www.spillcenter.com or call Spill Center at (978) 568-1922.

Q: What Are The Most Common Types of HAZMAT Spills?

Over-the-road releases represent 88% of all spills. These types of spills usually involve diesel fuel from broken crossover lines and/or ruptured saddle tanks. The average amount of fuel spilled in a saddle tank release is 104 gallons. The average cost to clear it up this type of spill is $9,200.00.

For fixed facilities, paint and non-hazardous paint products comprise the majority of all releases, followed by acid, sodium hydroxide and pesticide spills. Most fixed facility releases are quickly cleaned-up, documented and processed for cost-recovery.

Q: What are the benefits of working with Spill Center? 

Spill Center is a trusted resource that provides responsive, effective management of routine releases of hazardous materials and fuel. In addition to providing your company with its own customized spill contingency plan, Spill Center provides :

  • Access to experienced, around the clock legal and technical specialists
  • An up-to-date resource for local, state and federal reporting and compliance requirements
  • The most comprehensive documentation and compliance services, including state and local reporting forms
  • Web and telephone access and support for your contingency plans, 24 hours a day, 7 days a week throughout North America at www.spillcenter.com or (978) 568-1922.
  • Telephone and written regulatory reporting
  • Access to more than 3,000 certified cleanup contractors in North America
  • Contractor invoice auditing service

Q: What do I need to set-up a Spill Center Program?

Visit the Spill Center Web site at http://www.spillcenter.com. From the Web site, you can fill out basic account information including company name and contact numbers, as well as some industry-specific information. When you submit your information, a Spill Center representative will contact you to complete your account sign-up. You may also contact Spill Center by telephone at (978) 568-1922.

Q: How can I change my address/phone information? 

To change your account information, please send an Email message with your requested changes to accountinfo@spillcenter.com or contact Spill Center by calling 978-568-1922. A Spill Center representative will call to confirm your changes and make any necessary adjustments in your account information.

Q: When are E-mail inquiries answered?

A Spill Center representative will immediately examine all E-mail inquiries to determine the associated degree of emergency. It is Spill Center’s policy to screen all incoming e-mail messages and to respond to “emergency” client spills immediately. As a matter of policy, Spill Center will attempt to respond to all messages regardless of nature within 12 hours.

Q: How long does it take before my Spill Center plan becomes live?

You can begin reporting incidents to Spill Center as soon as you receive a customer ID and the Spill Reporting 800 number. Complete account set up with service agreement, contact and billing information requires one business day. Depending on the degree of customization and turn-around time within your company, a complete spill contingency plan could take between 3 to 5 business days. It is important to note that you can not receive your customer ID or Spill Reporting 800 number until account set up is complete and you have signed-off on your contingency plan.

Q: Does Spill Center offer internships?

Spill Center offers full and part-time paid summer and January term internships. Spill Center supports cooperative education on undergraduate and graduate levels and offers full-time co-op opportunities. Please send your resume and cover letter to Human Resources Director at humanresources@spillcenter.com or to Spill Center, Human Resources, 22 Kane Industrial Dr., Hudson, MA 01749. Fax resumes to Human Resources at (978) 568-1945.

Q: How do I apply for a career at Spill Center?

If you are interested in a career with Spill Center, please forward your resume by E-mail to humanresources@spillcenter.com; please include a cover letter in your E-mail detailing your skills and interests. You can also send a resume with cover letter via US Mail to:
Spill Center Human Resources Department 22 Kane Industrial Drive Hudson, MA 01749 Fax: 978-568-1945

Be Prepared

Be Prepared

Create customized response and communication plans based on your company’s specific activities, materials and locations.

Learn More

Get Help Now

Get Help Now

Spill Center maintains an extensive database of response resources, cleanup contractors and transportation and disposal services.

Learn More

Expert Advice

Expert Advice

Whether you fill out a form online or work over the phone, thorough documentation helps keep your company in a legally defensible position.

Learn More

Special Programs

Special Programs

For-hire contractors register with Spill Center for free. There is no charge for the response contractor and Spill Center receives no remuneration of any kind from the providers.

Learn More